FAQ's
How can we help you?
Account
Account & Payments
Account & Payments
eSIM
eSIM Assistance
eSIM Assistance
eSIM Guide
eSIM Guide
eSIM Troubleshooting
eSIM Troubleshooting
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How do I update my account information?
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How do I update or delete a payment method?
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How do I view and download a receipt?
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Requesting a receipt for an old or recent order?
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How do I view my receipts and order history?
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What is an eSIM and what are its benefits?
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Which devices support eSIM?
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Does eSIM work in all locations (Cruises, Mountains, Deserts, etc.)?
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Will my Standard/Physical SIM Card still work with an eSIM Card installed?
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What do I need to install the eSIM on my phone?
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The data is gone. Can I recharge?
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I have doubts about installing the eSIM. How do I do?
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When should I install and activate the eSIM?
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Will I automatically connect when I arrive at my destination?
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Can I transfer the eSIM to another device?
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How does the cancellation and refund policy work?
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Can I use my applications normally? For example WhatsApp?
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Does my plan have calls and SMS included?
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I can't log into my account.
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How can I make a complaint?
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I think my account may have been hacked!
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I need help with an eSIM. What do I do?
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My account has an unrecognized charge!
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I have a question or problem related to payment!
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Why did the service stop working?
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